Business File Syncing and Collaboration is here with Soonr

There are many file syn­chro­ni­sa­tion and cloud backup ser­vice avail­able such as Drop­box, Box, Google Drive and Microsoft Sky Drive to name just a few.  Many busi­nesses we know have used some of the these ser­vices to share files between users and con­tacts out­side of their organisation.

Some busi­nesses are reluc­tant to use these ser­vices if there is no con­trol over where the data is stored.  Some indus­tries have to com­ply with spe­cific legal and reg­u­la­tory require­ments. Whilst some ser­vices may allow you to decide which region to use to store your data, not all have ded­i­cated Regional Data Centres.

Soonr is a ser­vice that con­tains three parts:Soonr on a tablet

  • Remote Access
  • Secure Backup
  • Team Col­lab­o­ra­tion

View more infor­ma­tion here or down­load a data sheet

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Can the “Paperless Office” work for you? It does for us!!

The paper­less office con­cept has been around since the 1970s how­ever as a com­pany we feel that it is now becom­ing an afford­able pos­si­bil­ity for the Small Busi­ness and in almost all respects, by using scan­ning and doc­u­ment man­age­ment, we have just about achieved it.

What­ever the dri­vers and rea­son­ing behind the desire to move to the Paper­less Office are, yours are liable to dif­fer from ours to some extent but they will prob­a­bly include some of the same ones.  Rather than list­ing the ben­e­fits we think that it is eas­ier to include a few links to some other resources and tell you how we went about the process.

  • Wikipedia — The Paper­less Office A paper­less office is a work envi­ron­ment in which the use of paper is elim­i­nated or greatly reduced. This is done by con­vert­ing doc­u­ments and other papers into dig­i­tal form. Pro­po­nents claim that “going paper­less” can save money, boost pro­duc­tiv­ity, save space, make doc­u­men­ta­tion and infor­ma­tion shar­ing eas­ier, keep per­sonal infor­ma­tion more secure, and help the envi­ron­ment. The con­cept can also be extended to com­mu­ni­ca­tions out­side the office.
  • Microsoft - 6 tips for a “paper­less” office “Many peo­ple who use computers—whether it’s for their home or busi­ness — are mov­ing toward a “paper­less” office. Sim­ply, they are tired and over­whelmed by scraps of paper, clunky old file fold­ers, envelopes — and they want to reduce the clutter.”

ScanSnap S1500After research­ing the avail­abil­ity of Doc­u­ment Scan­ners with par­tic­u­lar atten­tion to cost, fea­tures and func­tion­al­ity, we decided to buy the Fujitsu ScanSnap 1500 and as the “Deluxe” ver­sion comes bun­dled with a sim­ple to use “Doc­u­ment Man­age­ment” soft­ware called “Rack2Filer”, we pur­chased the deluxe ver­sion of the scanner.

Hav­ing installed the scan­ner and set up the doc­u­ment man­age­ment soft­ware which pre­sented very few prob­lems and not a great learn­ing curve, we now have the abil­ity to access any doc­u­ment via the doc­u­ment man­age­ment soft­ware, that has the doc­u­ments located on the server.  This shared resource allows for access by any user, we can scan in any post as it is opened and file it in the respec­tive “Vir­tual Binder”  As we invoice elec­tron­i­cally and for some months had tried to use email for the major­ity of cor­re­spon­dence we are not print­ing any­where near the amount we used to.  Our server is backed up every day

We are not rec­om­mend­ing any par­tic­u­lar scan­ner nor sup­plier how­ever we are happy to dis­cuss our expe­ri­ences if you would like to com­ment on the post or Con­tact Us.  The Microsoft arti­cle men­tions that the data has to be backed up and we would not advise the process of scan­ning in and shred­ding all of your doc­u­ments unless you had cen­tral stor­age with a proven backup sys­tem in place.  If you do not have cen­tral stor­age of doc­u­ments and a reli­able backup sys­tem in place then those sys­tems should be in place before you try to make the move to a “Paper­less Office”.  Should you need advice on the pur­chase and instal­la­tion of servers and backup solu­tions we are able to assist in the process and have expe­ri­ence in the instal­la­tion of Win­dows Home Server 2011 plus Win­dows Server 2008 and can offer backup solu­tions includ­ing Cloud Backup.

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Software Training for Business and Home Users

Have you ever found your­self know­ing that the soft­ware you use can do so much more than you know how to?  I know this has hap­pened to me many times and I used to use Google or You Tube to try to find out how to do that cer­tain thing and I used to get really frus­trated that it should be easy but never seemed to be.

Then just over 2 years ago I was on an Adobe site fol­low­ing a tuto­r­ial and realised that the video I was watch­ing was part of a full course on the soft­ware I was using.  After fin­ish­ing that video I vis­ited Lynda.com and signed up.

Now 2 years later I have Cer­tifi­cates of Com­ple­tion for many courses and when­ever I need to remind myself how to do some­thing I can re-visit the course and just watch the videos that I need to go over again.

After rec­om­mend­ing the site to many cus­tomers and to friends and fam­ily alike we are now affil­i­ates and are now able to refer cus­tomers to them so that they ben­e­fit from the train­ing we use on an almost daily basis.

  • Stay cur­rent and keep skills sharp
  • Learn inno­v­a­tive and pro­duc­tive techniques
  • Access over 1,260 online courses, 24/7
  • Video instruc­tion by rec­og­nized indus­try experts
  • Gain con­fi­dence and marketability
  • Stop, rewind, replay movies as you need to

Your source for software training.Click the image on the left, to visit the Lynda.com site to see for your­self the large num­ber of courses avail­able. If you need any advice on which pack­age is right for you or want to ask how you can make the most of the site con­tact us and we can offer to assist you in get­ting started and you can start to ben­e­fit from the fan­tas­tic train­ing available.

We have many courses in our “Queue” that we are still want­ing to view and learn more ways to make use of the soft­ware that we have bought, to make it pay for itself and really be the value for money we wanted when we installed it.

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Fraud information for businesses and home users

In recent weeks there has been an increase in the activ­ity of the fraudsters.

Kent Police has some excel­lent advice on the most com­mon types of fraud.  The infor­ma­tion for busi­nesses can be seen using the fol­low­ing link. http://www.kent.police.uk/advice/property_security/fraud/com_fraud_bus.html

Sus­sex Police also have some infor­ma­tion on Fraud Action at the fol­low­ing page: http://www.sussex.police.uk/advice-and-support/fraud-and-scams/

We have noticed that there has been a sig­nif­i­cant increase in the num­ber of calls con­cern­ing two spe­cific fraud types.

The first is the phone call from “The emer­gency ser­vices” relat­ing to adver­tis­ing in a new direc­tory.  Full infor­ma­tion about this type of fraud is in the Kent Police article.

The sec­ond, which will prob­a­bly be to the home user is the call “From Microsoft about your Win­dows com­puter” or at least that is the open­ing line we have heard the most of in recent weeks.  Full details about these types of calls can be found on the Microsoft site at the fol­low­ing link: http://www.microsoft.com/en-gb/security/online-privacy/avoid-phone-scams.aspx

We have received calls relat­ing to both of these types of fraud recently.  We have found that insist­ing on an email from the “Emer­gency Ser­vices” ver­i­fy­ing the infor­ma­tion about the direc­tory is enough to stop the calls.  As far as the “calls from Microsoft about your win­dows com­puter”, our advice is to end the call as soon as pos­si­ble although we do know some peo­ple who have played along for a while before announc­ing that they know it is a scam.

The 2 types of fraud men­tioned here are just some of the many types being used to try to get per­sonal infor­ma­tion that the fraud­sters can use to get money from unsus­pect­ing and often vul­ner­a­ble people.

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December Update

Contact Number ChangeHosted VoIP System

We are now using a Hosted VoIP Sys­tem from ThinkGrid which allows us to ben­e­fit from a state of the art phone sys­tem that is fully mobile. It also allows us to demon­strate the fea­tures and facil­i­ties available.

Our new phone num­ber has been updated on the Con­tact Us page.

There are many ben­e­fits to any busi­ness in using a Hosted VoIP phone sys­tem how­ever we are find­ing that one in par­tic­u­lar is really help­ing us to achieve the very best level of Cus­tomer Service.  If a caller is not answered for any rea­son on our new main num­ber and they leave a mes­sage, the voice mes­sage is sent as an attach­ment by email and we can then lis­ten to the mes­sage imme­di­ately.  So what­ever devices we are using when away from the office includ­ing Lap­top, Black­berry or iPad we are able to respond with­out delay and return the call already know­ing exactly why they rang.

Web Pre­sen­ta­tion

A new pre­sen­ta­tion has been added to the site and it can be wiewed in a Web App, Full Screen Web App and Flash ver­sions.  View the presentation

Web Site Information

We are con­tin­u­ing to use and develop the site that this post is being cre­ated on.  As mar­ket­ing mate­r­ial cre­ated prior to the devel­op­ment of the new site, had the web address on it, we have now diverted that to the new site.  If you want to access the orig­i­nal site it is still cur­rently available.

We have pur­chased a new domain name and we are also direct­ing that to the new site. To avoid con­fu­sion a list of sites with expla­na­tions are shown below.

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New Partnership with Think Grid

For over two and a half years now we have been pro­vid­ing Hosted Exchange Email ser­vices to our cus­tomers.  The email ser­vices have been deliv­ered by Think Grid.

Think Grid are a Cloud Ser­vices provider who TWS Com­puter Ser­vices have now part­nered with.  The rea­son we have decided to take this step is that they allow us to deliver a com­plete range of fully sup­ported cloud based ser­vices that have many advantages.

Some of the advan­tages of their ser­vices are:

  • No upgrade paths — just more resources when you want them
  • Eas­ily inte­grate with your exist­ing infrastructure
  • Pro­vi­sion almost any IT or Com­mu­ni­ca­tions service
  • 99.99% uptime, finan­cially guaranteed
  • Grows with you — Don’t pay for resources you don’t use
  • Com­pletely scal­able, buy resources in ‘bursts’ for busy periods

They offer 24/7 phone and email sup­port with guar­an­teed ser­vice uptime and they offer a per­fect fit with the on-site and remote ser­vices that we can sup­ply.  Think Grid only pro­vide ser­vices through their part­ners and our cus­tomers come to us to install and main­tain the infra­struc­ture that they need to make use of the Cloud Services.

Some of the addi­tional ser­vices that we are now able to pro­vide are:

  • Hosted Vir­tual Desk­tops — True Win­dows 7 Vir­tual Machines
  • Cloud Backup — Hosted Off Site Backup
  • Hosted VOIP — Voice Over IP Tele­phony pro­vid­ing Voice and Video Communications
  • Hosted Exchange Ser­vices — Enter­prise Email Ser­vices with mobile device support
  • Hosted Servers — Shared stor­age and Active Direc­tory inte­gra­tion plus Appli­ca­tion Servers etc.

We use Think Grid’s ser­vices and have found them to be reli­able and able to deliver on the up-time and sup­port promises.

We can sup­ply full infor­ma­tion on all of the ser­vices includ­ing pric­ing.  If you would like more infor­ma­tion or Data Sheets then please leave a com­ment or Con­tact Us

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Self Hosted Interactive Site

TWS have lauched a Self Hosted Inter­ac­tive Site that is to replace the twscs.wordpress.com site.  It is being devel­oped to allow our cus­tomers more inter­ac­tion with us and allow the social media con­nec­tions to be improved. View it at www.twscs.co.uk

 

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